These last few days have been a whirlwind for our attendees and crew alike, so we wanted to drop you some updates which you may find useful.
HILTON CONVENTION RATE BEDROOMS
Hilton bedrooms have sold incredibly quickly, though at the time of writing, there are still some rooms left at the convention rate. As ever, if you cannot find the full stay you are looking for, our advice is to narrow your search to key dates first. This will give you the best chance of securing a room at the Hilton itself.
Historically, we tend to see quite a few cancellations in the first fortnight after rooms go on sale. This happens when friends book a twin room each, realise they have both been successful and then cancel the room they no longer need.
This means that if you keep checking back to the Hilton link found in your confirmation email, you may have a good chance of securing some nights at the Hilton, as rooms free up. It is always worth checking this before making alternative plans.
ALTERNATIVE HILTON ROOMS AND HILTON HONORS
The Hilton retains some rooms at public rates. Whilst you will have to pay a little extra for them, these are a good option to complete your stay if the convention rate night you need is not available.
Another great option is to join Hilton Honors. This membership club is free to join, and often gives you access to exclusive discounted rates at various points in the year. And the more stays you make, the more HHonors points you will earn, to put towards future stays!
If you find the Hilton is completely sold out, don’t worry. We have a handy list of nearby alternatives for you. Whilst we would always recommend the Hilton as your first choice destination, these links could help you in a pinch.
WEBSITE BOOKING PROCESS
As a final point, we are aware that some people’s booking experience was not as smooth as they had hoped for this year. Though our website stayed operational throughout, and was able to cater for many hundreds of attendees, there was a period in the first 45 minutes or so where speeds dipped due to exceptional demand.
To put this into perspective, last year our servers only ever operated at 30% of their total capacity, in spite of us putting on our largest show to date. This week, our servers (and the additional servers we put in place) saw periods where they were working at over 90% capacity. The demand truly was unprecedented. As a result the system held, but operated slowly. This is why people had different experiences.
We want to compile as much data as possible about both our website, and your accommodation needs during the event. With this in mind, we are working on a feedback survey which will be presented in the near future. It would be much appreciated if you would please take the time to complete the survey, as all information received will help us to plan for the future.