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We offer complimentary Essential Companion tickets to those attendees who require additional support in the form of a carer in order to enjoy our events.
In order to offer this we need to first verify attendees suitability by asking that they provide some evidence of their need for substantial, significant or frequent support.
To apply for an essential companion pass you must contact us at info@tfnation.com with details of why the additional support is required, and evidence to support your application, for us to verify.
Once we receive the evidence the team can make a decision regarding your application. If approved, the attendee will need to purchase their ticket(s) for the event and then email us with their booking reference and the full name and date of birth of the essential companion they wish for us to add to the booking. We will then update the booking with the additional ticket and send you an email confirming this has been done. The extra ticket will appear under your order history, where it can also be downloaded at any time.
The evidence we accept includes:
TFNation's summer event includes a bedroom discount for attendees. Further information will be published in due course.
TFNation's smaller satellite events (such as TFN:Manchester) do not typically include a bedroom discount rate (indeed, some of our smaller events are not held at hotel venues)
If you are a VAT-registered individual or business and would like to request a VAT receipt for your recent TFNation purchase, please send a request by email to info@tfnation.com and we'll be happy to assist. Please use the subject line VAT Receipt so we can ask the correct team member to get back to you as soon as possible.
At TFNation, we support every attendee's right to be known by the name they feel most comfortable with; this can sometimes be different to the name displayed on their official identification documents (such as passports) for a variety of reasons, so we have included this section to provide a little guidance and explanation of our position.
As an events company, TFNation is sometimes asked to write letters to schools, workplaces and passport offices, confirming that a person has bought a valid ticket for one of our events. For this reason, we ask that your legal name is entered when purchasing a ticket, so we can verify your attendance if requested.
This is particularly important for international attendees, as when entering the UK you may be asked to show tickets to our event, with the name displayed matching the name on your passport.
Where you usually use a different name to the one shown on your official documents, we would encourage you to let us know by using the "notes" button (visible just under the name fields, on the ticket purchase screen). This will then appear on the screen our staff see, alongside your legally-recognised name, when you are checking in to our convention.
Please also note: for a variety of reasons, TFNation does not print attendees’ names onto their convention wristbands.
We hope this explanation will go some way towards reassuring attendees until such time as international laws reach a consensus on the kindest way forward.