Frequently Asked Questions

How to use this page: Clicking on the buttons will toggle which category of questions is displayed. You can use the "Toggle All" button to hide or show all of the categories. Clicking on a category header will also show or hide that categories questions. You can also use the search box to narrow down the questions, just start typing in that box to filter and empty the search box to remove the filter.

Search Questions

Filter By Category

Q1. Why are ticket prices changing?

The event landscape we find ourselves in in 2022 is hugely different to the one we’d planned ahead for our TFN 2020 event.

Attendees who were kind enough to roll over their tickets after 2020’s event was cancelled helped us to keep TFNation secure during the coronavirus pandemic. The three years between events have been very difficult as our continuing bills needed to be paid in spite of us not being able to generate income. As a result, the rolled-over ticket money has been almost entirely depleted.

To add to this, by our calculations our various suppliers have increased their charges to TFNation by an average of about 20%. Some of these are modest rises which should be expected annually, whilst some of the elements we hire for the event have dramatically risen in price by over 45%. We anticipate there will be additional charges to the event in this new more safety-conscious age.

Simply put, the prices attendees paid in 2020 cannot pay for a TFNation-quality event in this new landscape. We’ve therefore had to take the difficult decision to change our offering to ensure the event remains viable.

Q2. Why is TFNation adopting a new price structure, rather than simply increasing the price of existing tickets?

There are two main reasons for this;

  1. We may need additional income, but upping prices across the board would mean all attendees would have to pay more, regardless of whether they wanted to attend elements such as Clubcon. By dividing up the offerings, we are enabling attendees to only pay for the elements they want.

    If you want to attend every part of the convention, that’s brilliant! If you’re not a big Clubcon person but would rather attend the Friday show, that’s a choice you can make now.

  2. Now more than ever, room capacity is very important. Separately ticketing different events will help us to secure and hire the most appropriately sized halls in future.

Q1. What’s happening with Weekend Tickets that were rolled over from the abandoned 2020 event?

2020 Weekend Tickets which were rolled over (with a face value of £75.00) will now be transformed into 2022 Saturday and Sunday Tickets (with a combined face value of £80.00); in addition to this, attendees who rolled over will also be afforded free access to the Saturday Evening Clubcon event (face value £15.00).

We know this is slightly different to the ticket you originally purchased, and hope you will understand the efforts we have made to look after you as best we can, whilst also securing the event for future years.

Q2. Can I also purchase the new Friday ticket?

Yes, Friday tickets can be purchased separately. Rollover ticket holders will receive advance access to Friday ticket purchases.

Q3. Can I upgrade my Saturday ticket to include Early Access?

Yes you can! (Subject to availability).

If your rolled-over booking included Saturday tickets, you can upgrade them to include Early Access by visiting the Order History page, selecting the ticket(s) you wish to upgrade and then clicking the new "Purchase Upgrades" button.

Q1. What happens on Friday?

Scheduled to run from early afternoon until late, Friday is a whole day of panels and entertainment, before our Trader Hall opens on Saturday morning. Traditionally Friday has hosted elements such as the fan favourite Matrix Test Quiz; officially-licensed movie viewings; rarity panels, and special guest entertainment segments.

Q2. Why is Friday now a separately ticketed day?

Friday started as a day the crew used to provide entertainment for attendees who arrived a little early, in an office room which seated 75 people. As the convention has grown, we have had to upscale our Friday room hire needs dramatically to meet demand. Up until 2019 the TFN crew were able to subsidise the event for attendees, but as a result of rising costs this is no longer possible. Rather than ending our Friday offerings, we’ve instead decided to make it a ticketed day like any other, which will help us budget accordingly and book the correct-sized halls.

Q1. What does a Saturday ticket include?

Saturday tickets get you access to our highly anticipated Opening Ceremony, Trader Hall access from 11:00am, and access to all of Saturday’s panels. With the exception of special attraction type tickets (such as 2020’s Leader Ticket) there are no additional charges for autographs once you’ve entered the event; this is different to many conventions where you are charged extra after entry. (Exact schedule to be announced closer to the event. Guestlist subject to change)

Q2. Is early access included?

No. If you wish to enter the Trader Hall from the earlier time of 9:30am, you will need to purchase the Early Access add-on ticket.

Q3. Is Clubcon included?

No. If you wish to enter the Clubcon evening entertainment event, you will need to purchase the Clubcon add-on ticket.

Q1. Why is TFNation now offering a Saturday Early Access Ticket?

Since 2016, an Early Access Saturday Ticket has been something attendees have asked us for a lot. 2019 was our trial year for separating the Trading Hall from the Main Panel room; with that change having been well received, we are now in a position to offer early access tickets whilst still catering for our other valued attendees. (Early Access was originally scheduled for our 2020 event which was abandoned during the coronavirus pandemic)

Q2. Why is it just for Saturday?

Saturday morning is the busiest time at the convention and the first opportunity for attendees to enter the trading hall, so a Saturday morning early access ticket makes the most sense. This new ticket will also help the crew to safely control the flow of attendees into the halls, at a time when event capacity and safety is more important than ever.

Q3. How early is early access?

Early Access to the trader hall will be from 9:30am on the Saturday morning, with regular access following at 11:00am.

Q4. Will you offer Early Access tickets for other event days?

That's not in our plans right now, but as ever, we’ll keep an eye on attendee feedback to see whether there is any demand for this.

Q5. Is there a charge for Young Adults? (16-17 year olds)

Yes. Whilst Young Adults still get their general entry tickets for free, Early Access tickets are offered at a set price to everybody aged 16 and over.

Q6. Is there a charge for Children (Under 16s)

No. As with general admission tickets, children can enter during Early Access provided they are accompanied by a person holding an appropriate adult ticket. (Though please note, the Early Access period is expected to be very busy, so please keep this in mind)

Q7. If I buy a Saturday ticket can I upgrade to early access later?

Yes you can, subject to availability.

Once you have purchased a Saturday ticket you can upgrade it to include Early Access by visiting the Order History page, selecting the ticket you wish to upgrade and then clicking the new "Purchase Upgrades" button.

Q1. What is Clubcon?

Clubcon is TFNation's annual Saturday evening entertainment segment. Past Clubcons have included advertised and surprise segments including quizzes, live script readings, a comedy improvisation show and our fan favourite presentation of Transformers Animated Season 4: Trial of Megatron. Clubcon is also home to TFNation's annual Pretenders Cosplay Parade.

Q2. Why is Clubcon now a separately ticketed event?

Clubcon is an expensive event to produce, making heavy use of staging, sound and lighting effects for which we hire professional engineers. Up until 2019 the TFN crew were able to subsidise the event for attendees, but as a result of rising costs this is no longer possible. Rather than ending Clubcon, we’ve instead decided to make it a ticketed event, which will help us budget accordingly.

Q3. Do I need to have a Saturday ticket to purchase a Clubcon ticket?

Yes. Clubcon is a Saturday evening upgrade, so you must hold a Saturday ticket to purchase a Clubcon ticket.

Q4. Will I be able to purchase toys during Clubcon?

No. Whilst there may be some convention-exclusive merchandise available for purchase, the Trader Hall does not form part of the Clubcon evening entertainment event.

Q5. Is a Clubcon ticket optional?

Yes! Clubcon takes place on the Saturday evening. Whilst we hope many attendees will enjoy the event, we also appreciate some attendees may not wish to attend. For this reason, the Clubcon ticket will be an optional add-on.

Q6. Is there a charge for Young Adults? (16-17 year olds)

Yes. Clubcon tickets are offered at a set price to everybody aged 16 and over.

Q7. Is there a charge for Children (Under 16s)

No. As with general admission tickets, children can enter Clubcon provided they are accompanied by a person holding an appropriate adult ticket. (Though please note, as an evening event Clubcon may from time to time include adult-themed humour).

Q1. What does a Sunday ticket include?

Sunday tickets get you access to our emotional Closing Ceremony, Trader Hall access from 10:00 am on Sunday, and access to all of Sunday’s panels. With the exception of special attraction type tickets (such as 2020's Leader Ticket) there are no additional charges for autographs once you’ve entered the event; this is different to many conventions where you are charged extra after entry. (Exact schedule to be announced closer to the event. Guestlist subject to change)

Q2. Is early access included?

No. There is no Sunday Early Access option this year.

Q3. Is Clubcon included?

No. Clubcon is a Saturday evening add-on event.

The health and wellbeing of our attendees, guests and crew is of paramount importance to TFNation.

As we get nearer to the convention dates, we'll update this section to give you more information about the measures TFNation, and our venue, will have in place for you.

Q1. Will TFNation have a Covid-19 (and variants) policy?

Yes.

That's the short answer; the health and wellbeing of our attendees, guests and staff is absolutely paramount to us, so we are already working hard on our COVID countermeasures. As you may expect though, the full answer is a little longer.

TFNation is based in the UK, so our finalised policy will be based upon Government rules and local health advice which will be in place in the summer of 2022. We’ll therefore be keeping an open mind and updating this FAQ throughout the year, as required.

Q2. Is the Hilton Birmingham Metropole taking any measures?

Yes.

Hilton Hotels often lead the way in cleanliness in hospitality settings. Since our 2019 event, the hotel has had a full refurbishment meaning all rooms will be sparkling and new in time for TFN2022.

They’ve also gone even further since the pandemic began. Hilton has implemented a new "CleanStay" system to ensure their rooms and amenities are cleaned to the highest standard.

The new standard includes enhanced cleaning and sanitisation for touch sensitive areas, such as switches, electronic controls, handles, bathroom surfaces, climate control panels, telephones, clocks, bed and bedding, bath amenities, hard surfaces, closet good and in-room food and beverages.

Q3. Will I need a vaccine passport / proof of vaccination to enter the hotel or TFNation 2022?

Firstly, it’s important to remember  we are guests at the hotel; we share a great relationship with the Hilton Birmingham Metropole, so we intend to meet with them over the coming year to learn their own policies and requirements.

Turning to UK Government rules, the present position (as of January 2022) is that TFNation staff will be required by law to check the vaccination status of attendees before you can collect your entry tickets. At the time of writing, the NHS App will provide you with the necessary certificate provided you’ve obtained two doses of a certified vaccination, but this may be expanded to include the booster jab. For international attendees the regional equivalent will be accepted.


Q4. What if I have a medical exemption which means I can’t have the vaccinations?

We are aware some attendees are medically unable to be vaccinated. We are working on a separate policy to ensure these valued attendees are catered for as best we can.

At the time of writing, it will be necessary for you to provide evidence that you are medically exempt from vaccination, along with a negative lateral flow test taken within the 24 hours before entering the venue.

As with all other parts of our FAQ, we will update our response in regards to this section as more information is made available.

Q5. Do I need to take a lateral flow or PCR test?

Though it may not be legally necessary to do so if you are fully vaccinated, we would still strongly encourage all attendees to take a lateral flow test within the 24 hours before they attend the venue, to ensure you are unlikely to be contagious.

If you are experiencing any covid-19 type symptoms then you should take a PCR test before leaving home. Please stay at home if you feel you are unwell or if you receive an inconclusive or positive test result.

Q6. Do international attendees need to take any special measures?

So far as possible, international attendees should provide evidence in line with that expected of domestic attendees. We will, however, update this section as UK Government and healthcare policy develops.

Q7. What happens if I don’t have a medical exemption, but am adamant I don’t want to have a vaccine, or take a lateral flow test?

That is of course 100% your decision. Should this situation arise, you will be politely declined entry to the event (and possibly the venue) in the interests of keeping other attendees safe.

If this applies to you and you have already bought a ticket, please email us at info@tfnation.com to discuss your refund/rollover options.

Q8. Will TFNation staff, traders and guests be taking any measures?

We very much intend to lead by example - we have plans in place to ensure TFNation staff are tested and adhering to strict hygiene standards.

We are in the process of creating similar measures, which we will share  with traders and guests in due course.

Q9. Will hand sanitiser be available at the event?

Yes. Both TFNation and the Hilton Birmingham Metropole will be making sanitiser available in numerous locations - but we still advise you to bring your own, for convenience and to avoid unnecessary queuing.

Q10. Will I need to wear a mask?

The use of masks / face coverings is encouraged. Closer to the event we will refer to Government, Health Care and Hotel rules to establish whether they will be made mandatory (unless a valid expectation applies).

As ever, please remember that not all health conditions are visible and some people may have a valid exception. Please be kind.

We offer complimentary Essential Companion tickets to those attendees who require additional support in the form of a carer in order to enjoy our events.

In order to offer this we need to first verify attendees suitability by asking that they provide some evidence of their need for substantial, significant or frequent support.

Q1. How do I apply for an Essential Companion Pass?

To apply for an essential companion pass you must contact us at info@tfnation.com with details of why the additional support is required, and evidence to support your application, for us to verify.

Once we receive the evidence the team can make a decision regarding your application. If approved, the attendee will need to purchase their ticket(s) for the event and then email us with their booking reference and the full name and date of birth of the essential companion they wish for us to add to the booking. We will then update the booking with the additional ticket and send you an email confirming this has been done. The extra ticket will appear under your order history, where it can also be downloaded at any time.

Q2. What forms of evidence do you accept?

The evidence we accept includes:

  1. A copy of any Nimbus / Access Card for us to verify.
  2. A copy of the PIP decision letter showing the first page with the full name/address and headed paper clearly visible; the assessment page which is usually the second to last page; and the mobility scores which are normally on the last page. If you are not within the UK, then we ask for a copy of the equivalent documentation from your country of residence.
  3. A copy of any benefit entitlement (optional).