Q1. How do I buy a Leader Package?

The process is the same as booking a general entry ticket. The option for the Leader Package will be available from sales day, which is 12 noon on 15th February 2020.

If you wish to purchase a second autograph or photograph (either for yourself, or another person or child) then you will need to purchase a second Leader Package. To do this, you will need to change the number noted in the quantity box next to the ticket type. At this time there is a limit of up to five Leader Packages per order.

Please note if the Leader Package shows as unavailable, then this means this particular option will have sold out.

Q2. I can only attend Saturday / Sunday why do I need to buy a weekend pass?

Owing to the value of the Leader Package, TFNation has taken the decision to include weekend entry free of charge. This doesn’t mean you have to stay for the whole weekend, but you are free to do so.

Q3. Can I select the time slot for my signing / picture?

When all bookings are in we will pre-allocate the slots. We will wherever possible look to accommodate any preferences, but we can’t guarantee we can do this for everyone.

Q4. Why does it cost so much?

When booking guests TFNation needs to take into account various factors. Compensating guests for their time, along with other costs such as transatlantic flights, guest accommodation and expenses. These can be considerable when looking to attract top-tier guests to an event and while costs can often be absorbed through general ticket sales, this isn’t always possible. Guest packages such as this are common at many conventions.

Q5. Will I also have to pay extra for autographs from other guests?

No. Autographs from the other guests will remain free as always. This is a special attraction in addition to our other visitors.

Q6. Why is it the Leader Package price the same for all attendees?

The package has been costed separately to the event and includes a free weekend ticket. This means people who normally gain free convention entry will continue to do so. Whereas people who would normally pay, will now have this benefit extended to them as well.

Q7. Can I pay in installments / Can I pay later?

No. As with most events of this kind, part or deferred payment is not something we are able to offer.

Q8. You have previously have said all signatures are included with the normal ticket so why do I have to pay for this?

Peter Cullen has consistently been the number one guest request from attendees since our first event. We’ve looked at the best way to be able to bring him across for what is potentially a once in a lifetime attraction. However this means it falls outside of TFNation's normal operating budget. Rather than increase ticket prices for all attendees to accommodate this, we’ve taken the decision to sell a separate ticket, so attendees can choose whether or not this experience interests them. This is similar to our recent Stan Bush concert, which was also optional to attendees.

Q9. Why are there are only a limited number of tickets available?

Peter has generously offered to spend significantly more time at our signing sessions than is customary at similar events. While we would like to extend this opportunity to everyone, it wouldn’t be feasible to accommodate a larger number without impacting on his comfort and the duration of the event.

Q10. Is the Leader Package free for traders/exhibitors, or included in the trader/exhibitor price?

Unfortunately not. Because this is a separate experience traders/exhibitors will need to purchase a ticket as we would expect any attendee to.

Q11. Is the recent price increase of standard tickets to pay for this?

No. The Leader Package is totally supported by its own unique tickets. The cost of the regular TFNation tickets has increased due to both increased running costs and the popularity of the event. We have explained this in greater detail here

Q12. I need Essential Companion - can they attend the meet with me?

Yes, but to prevent fraud your Essential Companion must be pre-approved, as is TFNation's policy. Please email us in advance so we can ensure the appropriate support is available.

Q13. Who can I speak to about any accessibility concerns I have?

Please email us at info@tfnation.com and we will respond.

Q14. Can my child accompany me to the signing?

Yes. All children (15 years and under) must be accompanied by a ticket paying adult. But you may only have one autograph per Leader Package .

Q15. How many children can accompany me?

As per TFNation rules, up to 3 children are allowed entry per ticket-holding adult / senior. You may still only have one autograph per Leader Package.

Q16. Can I ask a friend (who has bought a ticket) to take my child in with them?

This is something you can do, but would be at your own risk. You may still only have one autograph per Leader Package.

Q17. If my under 16 year old wants the autograph/photograph experience with Peter Cullen but I don't, how do I arrange this?

If you purchase a Leader Pass in your own name, you can select a weekend ticket for an Under-16 at no additional cost. You would then accompany the child to the autograph/photograph session. (As per terms and conditions only 1 autograph/photograph per Leader pass).

Q18. Can I get the photograph you take signed?

No. TFNation unfortunately doesn’t have the capacity to have a dedicated print room on site to provide professional quality photographs in such a short space of time. Photographs will therefore be provided to you after the Leader Package experience has finished.

Q19. What happens if I miss my allocated time for the photo and/or signing?

If it is possible to find another slot, we’ll try our best to accommodate you, but we can’t guarantee this. We recommend prompt arrival to avoid disappointment. You will not be refunded if you don't arrive for your slot.

Q20. Will my friends/family and I be able to take photos with Peter together?

Only people who have bought the Leader Package can be in the photo - the exception to this being approved Essential Companions and children.

Q21. How will I get my photo?

This will be available over the course of the weekend. We’ll also be able to mail this out if required. Your first photo is included in the price. If you want extra copies there will be a small additional charge per photo. Further details on costs will be communicated to Leader Package holders nearer the time.

Q22. Can I have a digital copy of the photo?

Yes. Our team will register your wristband number as you enter the photo area. We’ll contact you after the event to give you details on how you can obtain your digital copy.

Q23. How long do I get to speak with Peter?

We’ll look to ensure everyone has enough time to have a memorable moment with Peter. We appreciate everyone is keen to spend time with him, however we ask our attendees be mindful that Peter’s time with TFNation is limited and we want to ensure everyone has a fantastic experience.

Q24. Is there a limit to how many items I can get signed?

There is a strict limit of one autograph per Leader Package.

Q25. What happens if I miss my allotted time for the signing?

If there is time to fit you in to another slot, we’ll try our best to accommodate you, but we can’t guarantee we can do this. We recommend prompt arrival to avoid disappointment. You will not be refunded if you don't arrive for your slot.

Q26. Will Peter be able to make a recording for me?

No. This can result in one attendee monopolising a guest’s time and, as the time slots are limited, this could result in a poorer experience for some attendees if allowed.

Q27. Can I record my meeting/ take my own photos?

No. Due to Peter only being available for a limited time, this could see situations where time overruns and other attendees would end up spending less time with Peter. So in the interests of fairness we’ve decided against this.

Q28. What's in the Exclusive Souvenir pack?

As part of the Leader Package, you'll receive a souvenir pack including, but not limited to, the following:

• Exclusive souvenir Leader Package tickets!
• Exclusive, especially commissioned artwork!
• All wrapped up in an exclusive tote bag, featuring more commissioned art!

Q29. How will the assigned seating work? Can I reserve spots for my friends?

We will not be assigning seats, the VIP pass allows you early access to the room so you can choose to sit wherever you wish. You can’t reserve seats for people without early access, as when the doors open to general ticket holders all seats become available.

Q30. What will I miss out on if I go to see Peter Cullen?

We've done our best with the schedule to ensure as few clashes as possible, but some are unavoidable. Our full schedule will be released before tickets go on sale in February. However, please note the schedule is subject to change.

Q31. Will Peter be at the Saturday evening show and will there be a script reading?

Peter will not be at the evening show in any official capacity.

Q32. I’m not interested in Peter Cullen, does this mean you have fewer voice artists than usual?

TFNation prides itself on appealing to as much of the Transformers fandom as possible and have always tried to have guests which cover the breadth of the franchise. This year is no exception and we continue to bring you a wide selection of guests including multiple voice actors.

Q33. What if I'm sick or can't attend for a good reason can I get a refund?

TFNation’s standard policy is that there are no refunds on ticket purchases.

Q34. What happens if Peter Cullen cancels?

We will make a public post within 7 days of any cancellation. If we cannot find a replacement guest of commensurate stature within 28 days, or if you decline a ticket transfer, then we will issue refunds. All funds shall be securely held until we know the event will proceed, so you have no reason to worry about refunds. We also hold cancellation insurance with one of the world's largest bespoke event insurers, to give you extra piece of mind.

Q35. I have misplaced my pass, what do I do?

We can find you on our system, but you’ll need to turn up early so we can transfer your ticket information to a new wristband number. Proof of identification may be required.

Q36. Can I resell my ticket if I can’t go later on?

No. Tickets for TFNation are non-transferable as per our Terms and Conditions.